3patte Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to all personal data processed by 3patte ("we", "us", "our", "the Platform") in connection with your use of the 3patte website and associated services, including account registration, deposits, withdrawals, sports betting, casino gaming, and customer support interactions.

By registering a 3patte account or using any 3patte service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy is incorporated into and should be read alongside 3patte's Terms & Conditions.

We are committed to handling your personal information with care, transparency, and respect – consistent with reasonable data protection standards applicable to our operations. If you have questions about how your data is handled, please contact our support team via live chat or at the email address provided at the end of this Policy.

2. Personal Data We Collect

3patte collects personal data through multiple touchpoints. The categories of data we collect are outlined below:

2.1 Registration Data

When you create a 3patte account, we collect information you provide directly, including:

• Full name as it appears on your government-issued ID;
• Pakistani mobile number (used as your primary identifier and for OTP authentication);
• Date of birth (for age verification – you must be 18 or over);
• Email address (where provided);
• Username and password (password is stored in hashed, non-reversible form).

2.2 Identity Verification (KYC) Data

To comply with our operating requirements and to prevent financial crime, we may collect:

• Copy of CNIC (Computerised National Identity Card) or passport;
• Proof of address documentation;
• Proof of payment method ownership (e.g., screenshot of JazzCash or Easypaisa account).

2.3 Financial Data

We collect transaction data including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers, bank account references), and transaction timestamps. We do not store full bank account numbers or payment card numbers on our servers.

2.4 Usage Data

We automatically collect data about how you interact with the 3patte platform, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited, game sessions, bet history, and session duration;
• Login timestamps and authentication events.

2.5 Communications Data

If you contact 3patte via live chat or email, we retain records of those communications including the content of messages, timestamps, and any personal information you provide during the interaction.

3. How We Use Your Personal Data

3patte uses collected personal data for the following purposes:

3patte does not use your personal data for unsolicited marketing communications without your explicit consent. Where you have opted in to receive promotional communications, you may withdraw that consent at any time by contacting support.

4. Legal Basis for Processing

3patte processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the 3patte Terms & Conditions, including operating your account, processing transactions, and providing gaming services;
• Legal obligation: Processing necessary for compliance with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and record-keeping obligations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and general platform analytics – where such interests are not overridden by your data protection rights;
• Consent: For optional communications and non-essential cookies, where you have provided explicit consent.

5. Data Sharing & Third Parties

3patte does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of third parties only where necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive the transaction data necessary to process your deposits and withdrawals;
• Game providers: Casino game and sports data providers may receive a pseudonymous player identifier to enable game session management and fairness auditing;
• KYC / identity verification services: Where third-party identity verification tools are used, your KYC documents may be processed by such providers under strict data processing agreements;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or in response to a valid legal request from a competent authority;
• Fraud prevention services: Aggregated or pseudonymous data may be shared with industry fraud prevention networks.

6. Cookies & Tracking Technologies

3patte uses cookies and similar tracking technologies to operate the platform, maintain your session after login, remember your preferences, and analyse platform usage. The categories of cookies used are:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in to your 3patte account and security tokens. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and display options;
• Analytics cookies: Collect anonymised data about how users navigate the 3patte platform, used to improve the user experience. Where consent is required, these are only deployed following your acceptance.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent the 3patte platform from functioning correctly.

7. Data Retention

3patte retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following:

• Account data is retained for the duration of your registered account and for a period thereafter as required by applicable legal and regulatory obligations;
• Transaction records, including deposit and withdrawal history, are retained for a minimum period as mandated by anti-money laundering and financial record-keeping requirements;
• KYC documents are retained for the period required by applicable compliance frameworks following account closure;
• Customer support communications are retained for a reasonable operational period following resolution of the relevant matter;
• Where you exercise your right to erasure (see Section 9), 3patte will delete or anonymise your data subject to any overriding legal retention obligations.

8. Data Security

3patte implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Specific security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 3patte's servers;
• Encrypted storage of sensitive data at rest;
• Password hashing using industry-standard cryptographic algorithms – plain-text passwords are never stored;
• Access controls restricting internal access to personal data on a need-to-know basis;
• Regular security reviews and vulnerability assessments;
• Incident response procedures for potential data breaches.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 3patte holds about you:

• Right of access: You may request a copy of the personal data 3patte holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restriction: You may request that we limit the processing of your data in certain circumstances;
• Right to object: You may object to processing based on legitimate interests;
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact 3patte via live chat or the support email address provided in Section 12. We will respond to valid requests within a reasonable timeframe and may require identity verification before processing your request.

10. Children's Privacy

If 3patte becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 3patte platform, please contact our support team immediately so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

3patte reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered users via a prominent notice on the platform. The "Last updated" date at the top of this document will be revised accordingly.

We encourage you to review this Policy periodically. Your continued use of the 3patte platform following notification of any change constitutes your acceptance of the updated Policy.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 3patte holds about you, please contact us through the following channels: